Spa Operations Plan

The following will be the operations plan of Maysie’s Day Spa.

Operation Functions:

• Maysie Matthews will be the Owner and Director of the day spa. She will develop the training program for the staff, create the list of services, and manage all administrative functions such as ordering of supplies and equipment, customer retention, and accounts payable.
• Two massage therapists that will provide the luxury spa services.
• Two aestheticians that will provide luxury skin treatments.
• Receptionist who will handle answering the phone, greeting guests, and accommodating them with beverages while they wait in the waiting area.
• Maysie will outsource the accounting and payroll functions for the day spa. The outside firm will handle all tax matters, licensing and permitting, and payroll for the staff.
• More aestheticians and massage therapists will be hired as the day spa grows and receives more business.

Milestones:

Maysie’s Day Spa will have the following milestones complete in the next six months.

6/1/202X – Finalize lease agreement for 4,000 square foot facility

6/15/202X – Begin build out and design of luxury day spa

7/1/202X – Hire advertising firm who will create billboards, website, and social media posts

7/15/202X – Begin recruitment and hiring of aestheticians and massage therapists

8/15/202X – Final walk-thru of day spa facility

9/1/202X – Begin training of Maysie’s Day spa services and standards

9/15/202X – Grand Opening of Maysie’s Day Spa