Ecommerce Business Plan Template

Written by Dave Lavinsky

Ecommerce Operations Plan

The following will be the operations plan of


Operation Functions:

  • Devon Ming will be Owner and CEO of He will be in charge of strategy, growth, product design, and dropshipper communication.
  • Two Customer Service Representatives to answer customer calls, emails, returns, and any other customer issues.
  • Team of three Creative Designers to develop the website, social media posts, photography, SEO, and targeted ad campaigns on social media sites.
  • will have an agreement in place with a dropshipper who will fulfill all product orders and ship them directly to the consumer. will not have its own warehouse, all product inventory and shipping will go through the dropshipper.

Milestones: will have the following milestones completed in the next six months.

6/1/202X – Finalize agreement with dropshipping company for them to receive orders directly from website, fulfill them, and ship straight to consumers.

6/10/202X – Hire team of Creative Designers to begin design work on the website and social media platforms.

7/15/202X – Begin social media campaign for

8/1/202X – Recruit team of brand ambassadors.

8/15/202X – Hire team of Customer Service Representatives.

9/1/202X – website officially launches and goes live. Customers are now able to place orders on