Franchise Operations Plan

The following will be the operations plan for Helping Heroes Home Care Franchise (Albuquerque).

Operation Functions:

• Erica Moore will be the owner and operator of Helping Heroes Home Care in Albuquerque. She will employ and lead a team of nurses, occupational therapists, and social workers to carry out and establish the presence of Helping Heroes in Albuquerque.
• Erica will employ an office administrator to answer phone calls and assist with scheduling the staff to see their patients.
• Erica will start with one nurse, one occupational therapist, one nurse aid, and one social worker to join her team for the first year of operations. As the franchise presence grows into a steady stream of business, Erica will add more nurses, therapists, and social workers to meet the demands of the home care franchise.

Milestones:

Helping Heroes Home Care Franchise will have the following milestones complete in the next six months.

5/1/202X – Finalize contract to lease small office space

5/15/202X – Obtain small business loan to meet the capital requirements of being a Helping Heroes Home Care Franchisee

6/1/202X – Begin training program for Helping Heroes

6/15/202X – Start hiring staff and have them begin the Helping Heroes Home Care employee standards

8/1/202X – Begin first set of home visits referred by clients and/or those referred Helping Heroes national franchise